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Frequently Asked Questions
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What is a psychiatric nurse practitioner?A psychiatric nurse practitioner is a nurse with advanced training and education in treating psychiatric and mental health disorders. Psychiatric nurse practitioners have the ability to assess, diagnose and treat mental health conditions through therapy and medication management.
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Do I need to be in Texas for my virtual visit?Yes! Per Texas state law, patients must be in the state of Texas at the time of their virtual appointment. We are unable to treat you if you are in a different state and you will be responsible for the late cancellation fee.
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What ages do you treat?I see patients 18 and above.
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How do you establish care?Please use the schedule or contact form to let us know your concerns or treatment requests. A member of our staff will reach out to help you get scheduled.
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What's the best way to contact my provider?Current patients may send a direct text message, email or leave a detailed voicemail. Please note we are seeing patients during the day and may not be available to answer phone calls but we will respond as soon as possible.
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What mental health services does Thrive Psychiatry offer?Thrive Psychiatry specializes in the treatment of adults with anxiety, depression, sleep disorders, and mood disorders, providing both virtual and in-person consultations.
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How can I book an appointment with Thrive Psychiatry?Appointments can be scheduled by using our online IntakeQ booking link, by calling our Spruce phone number, or by sending a request through our secure Spruce communication platform. You may also conveniently schedule an appointment on my official ZocDoc profile.
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Does Thrive Psychiatry accept insurance, and how can I check my coverage?We accept most insurance plans. Please visit our Insurance page for a list of accepted providers or contact us directly to verify your coverage.
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What can I expect during my first visit?Your initial appointment will include a comprehensive assessment of your mental health needs and a discussion about your treatment options.
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Is Thrive Psychiatry HIPAA compliant?Yes, Thrive Psychiatry is fully HIPAA compliant. We ensure that all patient communications, records, and treatments are conducted with the utmost privacy and security.
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Are virtual appointments available, and how do they work?Virtual appointments are available for your convenience. Once scheduled, you will receive a link to connect with Tayo Olotewo via our secure Telehealth platform, Spruce.
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What should I do if I need to cancel or reschedule my appointment?Please contact us at least 24 hours in advance if you need to cancel or reschedule. You can do this through the IntakeQ portal, by phone, or via the Spruce communication platform.
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Can I receive treatment if I am under 18?Currently, Thrive Psychiatry provides treatment exclusively to adults aged 18 and above.
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How can I contact Thrive Psychiatry if I have an urgent concern outside of operating hours?For urgent matters outside of our Tuesday - Friday, 9am-4pm operating hours, please use our Spruce communication platform or contact me via at info@thrivepsychiatrytx.com.
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What is the approach of Thrive Psychiatry to mental health treatment?At Thrive Psychiatry, we practice a holistic and patient-centered approach, meeting each individual where they are in their journey to mental wellness, and we tailor treatments to your unique needs.
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